Solutions Engineer • Mid-Level

Who you are

You have a strong background in customer support and technical problem-solving, ideally with experience in software solutions. You understand the importance of customer satisfaction and are dedicated to advocating for their needs. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You thrive in a collaborative environment and enjoy working closely with customers to help them achieve their goals. You are adaptable and can quickly learn new technologies and processes to better assist clients. You are passionate about technology and its potential to transform business operations.

What you'll do

As a Solutions Support Engineer at Ridecell, you will be the primary point of contact for customers seeking assistance with our platform. You will guide customers through our defined resolution and escalation processes, ensuring they receive timely and effective support. Your role will involve developing a deep understanding of customer business models and how to best leverage our integrated platform and tools. You will collaborate with various teams to advocate for customer needs and contribute to product improvements based on feedback. Your responsibilities will include troubleshooting issues, providing product training, and ensuring customers are satisfied with their experience. You will also document customer interactions and solutions to help improve our support processes.

What we offer

At Ridecell, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with some of the largest fleets in the world and contribute to their digital transformation. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize fleet management and mobility solutions.