Solutions Engineer • Mid-Level

Who you are

You have a strong background in customer support or solutions engineering, with experience in guiding clients through technical issues and product inquiries. Your ability to communicate effectively with customers and advocate for their needs is essential. You thrive in a collaborative environment and are eager to learn about the intricacies of fleet automation and mobility solutions. You understand the importance of real-time data insights and how they can transform business operations. Your problem-solving skills enable you to navigate complex situations and provide clear resolutions to customer challenges.

Desirable

Experience in the mobility or fleet management industry is a plus, as is familiarity with digital transformation processes. You may have worked with integrated platforms and tools, enhancing your ability to support customers effectively. A technical background will help you understand the product better and communicate solutions more efficiently.

What you'll do

As a Solutions Support Engineer at Ridecell, you will be the primary point of contact for customers seeking assistance with our platform. You will guide them through our defined resolution and escalation processes, ensuring their inquiries are addressed promptly and effectively. Your role will involve developing a deep understanding of customer business models, allowing you to tailor your support to their specific needs. You will collaborate with various teams within Ridecell to advocate for customer requirements and contribute to product improvements based on feedback. Your insights will help shape the future of our solutions and enhance customer satisfaction.

What we offer

Ridecell provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with some of the largest fleets in the world, contributing to their digital transformation journey. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize fleet management and mobility solutions, making a real impact in the industry.