Solutions Engineer • Mid-Level

Who you are

You have a strong background in customer support or solutions engineering, with experience in guiding clients through technical issues and product inquiries. Your ability to communicate effectively with customers and advocate for their needs is essential. You thrive in a collaborative environment and enjoy developing a deep understanding of customer business models to provide tailored solutions. You are proactive in identifying potential issues and work diligently to resolve them, ensuring customer satisfaction and success with the Ridecell platform.

What you'll do

As a Solutions Support Engineer at Ridecell, you will be the primary point of contact for customers seeking assistance with our fleet automation and mobility platform. You will guide customers through our defined resolution and escalation processes, ensuring that their inquiries are addressed promptly and effectively. Your role will involve collaborating with various teams to advocate for customer needs and provide insights that can enhance our product offerings. You will also develop a comprehensive understanding of our integrated platform and tools, enabling you to offer valuable support and solutions to our clients.

What we offer

At Ridecell, we believe in fostering a supportive and innovative work environment. You will have the opportunity to work with some of the largest fleets in the world, contributing to their digital transformation and operational efficiency. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in our mission to revolutionize fleet management and mobility solutions.