Customer Operations • Senior

Who you are

You have a strong background in Collections operations and customer support processes, making you a subject matter expert in this field. You thrive in high-performing teams and are driven by the mission to democratize finance for all. Your problem-solving skills and ability to work collaboratively with vendor support agents are key to ensuring the efficiency of the Collections program. You understand the importance of in-person work to foster innovation and community within the team.

What you'll do

In this role, you will oversee the daily operations of the Collections team, ensuring that all tasks are executed smoothly and efficiently. You will collaborate closely with vendor support agents to optimize the Collections program, addressing any challenges that arise. Your responsibilities will include monitoring performance metrics, identifying areas for improvement, and implementing best practices to enhance customer support processes. You will also be involved in training and mentoring team members to ensure they are equipped to handle customer inquiries effectively.

What we offer

At Robinhood, you will be part of a mission-driven organization that values ethics and high performance. We provide a supportive office environment designed to foster collaboration and innovation. You will have the opportunity to work with a talented team dedicated to making a significant impact in the finance industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.