About Robinhood
Democratizing finance for the next generation
Key Highlights
- Over 23 million users benefiting from commission-free trading
- Headquartered in Menlo Park, CA with 1001+ employees
- $5.6 billion raised from investors including Sequoia and Andreessen Horowitz
- Launched 'Robinhood Retirement' for gig-economy workers
Robinhood, headquartered in Menlo Park, CA, is a fintech company that revolutionized stock trading by offering commission-free trading to over 23 million users. With a total funding of $5.6 billion, Robinhood has become a key player in the trading marketplace, attracting a younger demographic intere...
🎁 Benefits
Robinhood offers premium medical, dental, and vision insurance, along with parental leave and personal prosperity benefits. Employees enjoy catered me...
🌟 Culture
Robinhood's culture is centered around accessibility and innovation, aiming to meet the financial needs of the next generation. The company encourages...
Overview
Robinhood is hiring a Customer Experience Representative to provide exceptional support to users regarding equities trading and related issues. You'll engage with customers through phone, email, and chat to ensure their needs are met. This position is ideal for those looking to make an impact in the finance sector.
Job Description
Who you are
You are a customer-focused individual who thrives on helping others and ensuring they feel valued. You possess exceptional empathy and product expertise, allowing you to assist customers with a range of needs from simplistic to complex. Your problem-solving skills enable you to tackle various topics, including equities trading, margin, and options trading-related issues. You are ready to be part of a high-performing team that values ethics and ambition, contributing to the mission of democratizing finance for all.
You understand the importance of learning from each customer interaction, using feedback to improve the overall customer experience. You are adaptable and can handle a variety of schedules designed to meet both customer and employee needs. Your communication skills are top-notch, allowing you to convey information clearly and effectively across different channels.
What you'll do
As a Customer Experience Representative at Robinhood, you will be the voice of the company, engaging with customers through phone, email, and chat. Your primary responsibility will be to assist users with their inquiries and ensure they feel understood and valued. You will handle a range of topics, from basic questions to more complex issues related to trading. Your role will also involve gathering insights from customer interactions to help the company enhance its products and services.
You will work closely with your team to ensure that customer needs are met promptly and effectively. Your contributions will play a vital role in shaping the customer experience and helping Robinhood achieve its mission. You will be empowered to make decisions that positively impact customers and the company as a whole.
What we offer
Robinhood provides a dynamic work environment where you can grow your skills and make a meaningful impact. We offer a variety of schedules to accommodate our customers and employees, ensuring a work-life balance. You will be part of a team that values diversity and inclusion, welcoming different backgrounds and perspectives. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Robinhood.
Similar Jobs You Might Like
Based on your interests and this role
Customer Experience Manager
Robinhood is hiring a Customer Experience Manager for their Core Services team to lead a high-performing customer-facing team. You'll focus on coaching and developing team members while ensuring exceptional client support in complex financial topics. This role is based in Chicago, Denver, or Westlake.
Customer Support
Robinhood is hiring a Customer Experience Representative for their Advanced Services team to assist customers with complex issues related to options trading and margin. You'll provide exceptional support and empower users to enhance their trading skills.
Customer Operations
Robinhood is hiring a Customer Experience Representative, Concierge to provide outstanding support to our most engaged customers. You'll help resolve complex issues and build long-lasting relationships. This role is ideal for those looking to make an impact in the finance industry.
Customer Success Manager
Robinhood is hiring a Customer Experience Manager for their Concierge Desk to lead a team of licensed representatives assisting top customers in achieving their financial goals. This role is based in Chicago, Denver, or Westlake and requires strong leadership and customer service skills.
Customer Operations
Robinhood is hiring a Customer Experience Associate for their Money team to provide exemplary service to cardholders. You'll assist with inquiries related to Credit Card and Banking products. This position is ideal for those looking to make an impact in the finance sector.