About Robinhood
Democratizing finance for the next generation
Key Highlights
- Over 23 million users benefiting from commission-free trading
- Headquartered in Menlo Park, CA with 1001+ employees
- $5.6 billion raised from investors including Sequoia and Andreessen Horowitz
- Launched 'Robinhood Retirement' for gig-economy workers
Robinhood, headquartered in Menlo Park, CA, is a fintech company that revolutionized stock trading by offering commission-free trading to over 23 million users. With a total funding of $5.6 billion, Robinhood has become a key player in the trading marketplace, attracting a younger demographic intere...
🎁 Benefits
Robinhood offers premium medical, dental, and vision insurance, along with parental leave and personal prosperity benefits. Employees enjoy catered me...
🌟 Culture
Robinhood's culture is centered around accessibility and innovation, aiming to meet the financial needs of the next generation. The company encourages...
Overview
Robinhood is hiring a Customer Experience Associate for their Money team to provide exemplary service to cardholders. You'll assist with inquiries related to Credit Card and Banking products. This position is ideal for those looking to make an impact in the finance sector.
Job Description
Who you are
You are a proactive problem-solver who thrives in a fast-paced environment. You have a passion for customer service and are eager to assist cardholders with their inquiries. Your ability to communicate effectively and empathize with customers makes you a valuable asset to the team. You are detail-oriented and can independently troubleshoot issues while collaborating with other teams to resolve concerns efficiently.
You understand the importance of being the 'voice of the customer' and are committed to ensuring that their needs are met. You are excited about the opportunity to work in a high-performing team that values ethics and impact. You are ready to embrace the challenges that come with being at the forefront of a significant cultural and financial shift.
What you'll do
As a Money Customer Experience Associate, you will be the front-line agent responsible for assisting cardholders with their most challenging inquiries. You will become a subject matter expert on the Credit Card and Banking product, ensuring that you have the tools necessary to provide exemplary service in each interaction. You will independently troubleshoot issues and work closely with other teams to resolve cardholder concerns as efficiently as possible. Your role will involve actively listening to customer feedback and collaborating with various departments to ensure that the product reflects the needs of our customers. You will be expected to maintain high standards of service and contribute to a positive customer experience.
What we offer
At Robinhood, we are committed to democratizing finance for all. You will be part of a mission-driven team that is focused on making a significant impact in the financial industry. We offer a supportive work environment where you can grow your skills and advance your career. Our team is built on collaboration and inclusion, welcoming diverse backgrounds and perspectives. You will have the opportunity to work flexible shifts and be part of a culture that values ethics and high performance.
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