Customer Experience Manager • Lead

Who you are

You have a strong background in customer experience management, ideally within the financial services sector. Your leadership skills shine as you coach and inspire a team to deliver exceptional client support. You understand the complexities of financial topics such as stock trading and market mechanics, and you are passionate about elevating the customer experience. You thrive in high-performing environments and are committed to fostering an inclusive team culture that aligns with company values.

You are a bold thinker and a sharp problem-solver, ready to tackle the challenges of democratizing finance. Your ability to communicate effectively with both clients and team members sets you apart, and you are dedicated to ensuring performance targets are met while maintaining a high standard of service. You are adaptable and can navigate the fast-paced nature of the financial industry, always looking for ways to improve processes and outcomes.

What you'll do

As a Customer Experience Manager, you will lead a team focused on providing world-class service to clients navigating complex financial topics. You will be responsible for coaching and developing your team members, ensuring they have the tools and knowledge necessary to excel in their roles. You will monitor performance metrics and implement strategies to elevate the customer experience, ensuring that every interaction reflects Robinhood's values of safety, clarity, and accountability.

You will serve as a subject matter expert on equities and market topics, guiding your team in delivering accurate and helpful information to clients. Collaboration with other departments will be key as you work to enhance the overall client experience. You will also play a vital role in fostering a positive team culture, encouraging open communication and collaboration among team members. Your leadership will help shape the future of finance at Robinhood, making a meaningful impact on the lives of clients.

What we offer

At Robinhood, you will be part of a mission-driven company that is committed to democratizing finance for all. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work alongside a talented team of individuals who are passionate about making a difference in the financial industry. Our culture emphasizes ethics, collaboration, and high performance, ensuring that you have the support you need to succeed in your role. Join us in building the future of finance and be part of a historic cultural and financial shift.