Customer Operations • Entry-Level

Who you are

You are a bold thinker and a sharp problem-solver, ready to make an impact in the financial services industry. You possess exceptional empathy and product expertise, ensuring that customers feel understood and valued in every interaction. As a member of the CXR Pathway Program, you are eager to build foundational knowledge and gain confidence in your role, preparing to attain the required FINRA licenses to become a registered broker. You thrive in a high-performing, fast-moving environment where ethics are at the center of everything you do.

You are committed to demonstrating strong customer focus across a wide range of needs, from simple inquiries to complex issues, via chat, email, and phone channels. You understand that your role is not only to assist customers but also to help the company learn from each interaction, contributing to a seamless customer experience. You are excited about the opportunity to be at the epicenter of a historic cultural and financial shift, as Robinhood aims to democratize finance for all.

What you'll do

In this role, you will serve as the voice of the company, engaging with customers to address their needs and concerns. You will participate in the CXR Pathway Program, which is designed to help you build a career in financial services while gaining the necessary licenses. Your responsibilities will include responding to customer inquiries, providing product expertise, and ensuring that users feel valued and understood. You will work closely with your team to identify areas for improvement in customer interactions and contribute to enhancing the overall customer experience.

You will also have the opportunity to collaborate with various departments within Robinhood, learning from experienced professionals and gaining insights into the financial services industry. As you progress through the program, you will develop the skills necessary to advance your career and make a meaningful impact on the company's mission. You will be part of a diverse team that values different backgrounds, perspectives, and experiences, fostering an inclusive environment where everyone can thrive.

What we offer

Robinhood provides equal opportunity for all applicants and offers reasonable accommodations upon request. The company is committed to inclusion in its hiring practices and workplace culture, ensuring that all employees can do their best work. You will have the chance to be part of a high-performing team that is dedicated to making a difference in the financial landscape. The Pathway Program serves as an entry point for diverse talent, allowing you to build a career in financial services while contributing to Robinhood's mission of democratizing finance for all.