About Roblox
Empowering creators in a vibrant gaming universe
Key Highlights
- Over 200 million monthly active users globally
- More than $500 million paid to developers in 2022
- Headquartered in South San Mateo, CA
- $922.8 million raised in Series G funding
Roblox is an online gaming and entertainment platform headquartered in South San Mateo, CA, that connects over 200 million monthly active users. The platform empowers its community to create and monetize their own games, with over $500 million paid out to developers in 2022 alone. As a leader in the...
🎁 Benefits
Roblox offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees a...
🌟 Culture
Roblox fosters a creator-centric culture, encouraging employees to innovate and collaborate while prioritizing user safety. The company values communi...
Customer Support • Entry-Level
Overview
Roblox is seeking a contractor for their Developer Engagement Team to assist in resolving creator escalations and manage communication between Roblox staff and creators. This role requires strong critical thinking and customer support skills.
Job Description
Who you are
You are an enthusiastic individual with a strong focus on understanding issues and critical thinking. You possess the essential qualities required for exceptional customer support, making you a crucial link between Roblox and its developer community. You are passionate about the Roblox community and eager to contribute to the success of developers.
What you'll do
In this role, you will assist in resolving creator day-to-day escalations and emergencies, ensuring that creators receive the support they need. You will manage communication between Roblox staff and creators, maintaining a clear and effective dialogue. Additionally, you will be responsible for maintaining detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up. Your dedication to providing excellent support will help foster a positive relationship between Roblox and its developer community.
What we offer
As a contractor at Roblox, you will have the opportunity to work with a team that is shaping the future of human interaction through immersive digital experiences. You will be part of a mission-driven organization that values optimism and civility, contributing to a platform that empowers creators worldwide. This role offers flexible working hours, primarily Monday through Friday, allowing you to balance your professional and personal commitments.
Interested in this role?
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