Customer Success Engineer • Senior

Who you are

You have a strong background in customer support and technical troubleshooting, ideally with experience in data management and security solutions. Your ability to communicate effectively with customers and partners makes you a trusted advisor in ensuring their success with Rubrik's products. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional customer experiences. You are committed to understanding customer needs and ensuring timely activation and adoption of SaaS technologies. Your technical prowess allows you to swiftly diagnose and resolve complex issues, keeping the overall customer experience at the forefront of your efforts. You are adaptable and can work in a shift that aligns with Eastern Standard Time, demonstrating your commitment to supporting customers across different time zones.

Desirable

Experience with cloud deployments and a solid understanding of data protection and recovery strategies would be advantageous. Familiarity with Rubrik's solutions or similar technologies will help you excel in this role. A proactive approach to problem-solving and a passion for customer success are key traits that will set you apart.

What you'll do

As a Senior Customer Success Engineer I at Rubrik, you will be responsible for delivering post-deployment technical support to customers and partners. You will serve as a key point of contact, ensuring that customers receive the value they expect from Rubrik's solutions. Your role will involve diagnosing and solving complex technical issues while maintaining a focus on customer satisfaction. You will collaborate with various teams to facilitate timely activation and adoption of products, ensuring that customers achieve their desired outcomes. Your expertise in data management and security will be crucial in guiding customers through their journey with Rubrik's technologies. You will also contribute to the continuous improvement of support processes, sharing insights and feedback with the team to enhance the overall customer experience.

What we offer

Rubrik offers a dynamic work environment where you can grow your skills and make a significant impact on customer success. You will be part of a team that values collaboration and innovation, working together to ensure that customers' data remains protected and available. We provide opportunities for professional development and encourage you to take ownership of your career path. Our commitment to customer success is matched by our dedication to supporting our employees, fostering a culture of excellence and teamwork.