Customer Success Engineer • Senior

Who you are

You have a strong background in customer support and technical troubleshooting, with experience in data management and security solutions. You are skilled at diagnosing complex issues and providing timely resolutions to enhance customer satisfaction. Your ability to communicate effectively with both technical and non-technical stakeholders makes you a trusted advisor to customers. You thrive in a collaborative environment, working closely with cross-functional teams to deliver value to customers. You are committed to ensuring that customers achieve their desired outcomes with Rubrik's products, and you understand the importance of a seamless post-purchase experience.

What you'll do

As a Senior Customer Success Engineer I, you will serve as a key point of contact for Rubrik's customers, providing expert guidance and support throughout their journey with our solutions. You will be responsible for delivering post-deployment technical support, ensuring timely activation and adoption of our SaaS products. You will work closely with customers to understand their needs and challenges, helping them to maximize the value of their investment in Rubrik's technologies. Your role will involve collaborating with various teams to address customer inquiries and resolve issues efficiently. You will also contribute to the continuous improvement of our support processes and customer experience initiatives.

What we offer

Rubrik offers a hybrid work model, allowing you to work both from the office and remotely. You will be part of a dedicated team that values collaboration and innovation, with opportunities for professional growth and development. We provide a supportive environment where your contributions are recognized and valued. Join us in making a significant impact on our customers' data security strategies and overall success.