About Samsara
Transforming physical operations with IoT technology
Key Highlights
- Public company following an $805M IPO
- Raised $930M in funding across multiple rounds
- Serves thousands of customers including Penske and Sysco
- Headquartered in San Francisco, CA with 1001+ employees
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
🎁 Benefits
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
🌟 Culture
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Customer Success Manager • Senior
Samsara • California - Remote
Overview
Samsara is seeking a Senior Customer Success Manager to partner with their largest customers, helping them leverage IoT data for operational improvements. This role requires strong relationship management skills and a strategic mindset.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in technology or IoT sectors. Your ability to build strong relationships with clients is paramount, as you will be the primary point of contact for Samsara's most complex customers. You understand the nuances of customer operations and can effectively advise on leveraging technology to meet their unique challenges. You are skilled at driving executive alignment and influencing long-term customer roadmaps, ensuring that clients see the value in their partnership with Samsara. Your strategic mindset allows you to identify opportunities for transformation and guide customers through multi-year initiatives that enhance their operations.
Desirable
Experience in industries such as agriculture, construction, or transportation would be beneficial, as it will help you relate to the challenges faced by our clients. Familiarity with IoT technologies and data analytics will enable you to provide deeper insights and recommendations. You are comfortable working in a fast-paced environment and can adapt to changing customer needs while maintaining a focus on long-term goals.
What you'll do
In this role, you will act as a transformation partner for Samsara's largest customers, helping them navigate their operational challenges and maximize the value of our solutions. You will work closely with clients to understand their unique needs and develop tailored strategies that drive efficiency and sustainability. Your responsibilities will include conducting regular check-ins with customers, analyzing their usage of Samsara's products, and providing actionable insights to enhance their experience. You will collaborate with internal teams to ensure that customer feedback is incorporated into product development and service enhancements. Additionally, you will lead initiatives that promote customer engagement and satisfaction, ensuring that clients feel supported throughout their journey with Samsara.
What we offer
Samsara offers a dynamic work environment where you can make a significant impact on the future of physical operations. As a Senior Customer Success Manager, you will have the autonomy to drive initiatives that shape customer experiences and outcomes. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to improve the safety, efficiency, and sustainability of operations across various industries, and be part of a team that is at the forefront of digital transformation.
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