Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within the technology or cybersecurity sectors. Your ability to build deep relationships with clients is unmatched, and you understand the importance of machine identity management in today's security landscape. You are driven by results and have a knack for translating complex technical concepts into straightforward solutions that resonate with customers. You thrive in a collaborative environment and are eager to work closely with cross-functional teams to ensure customer satisfaction and success.

You possess excellent communication skills, allowing you to engage effectively with diverse stakeholders, from technical teams to executive leadership. You are proactive in identifying customer needs and are skilled at driving adoption of software solutions to achieve desired business outcomes. Your passion for cybersecurity and protecting organizations from cyber threats motivates you to go above and beyond for your clients.

What you'll do

As a Customer Success Manager at Venafi, you will actively manage a portfolio of customers, guiding them through their journey from implementation to ongoing success. You will educate customers on the value of machine identity management and help them understand how to leverage Venafi's solutions to meet their security needs. Your role will involve driving customer engagement and adoption, ensuring that clients fully utilize the software they have purchased to achieve their business goals.

You will work closely with customers to identify opportunities for growth and improvement, facilitating discussions that lead to actionable insights. Your expertise will be crucial in helping customers navigate their security challenges and ensuring they understand the importance of managing machine identities. You will also collaborate with internal teams to relay customer feedback and contribute to product enhancements that align with customer needs.

What we offer

At Venafi, you will be part of a mission-driven team dedicated to protecting organizations from cyber threats. We offer a supportive work environment that values collaboration and innovation. As a remote position, you will have the flexibility to work from anywhere in the United States while being part of a dynamic team that is passionate about cybersecurity. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.