Customer Success Specialist • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. Your experience managing accounts receivable efforts has equipped you with a high-volume, accounts-centric mindset that thrives on organization and efficiency. You possess strong attention to detail, ensuring that every customer interaction is handled with care and precision. Your problem-solving skills are top-notch, allowing you to navigate complex issues and provide timely resolutions. You are a self-starter who enjoys working independently while also collaborating with various teams to achieve common goals. You understand the importance of clear communication and are adept at liaising between sales, customers, and internal teams to keep everyone informed.

What you'll do

In this role, you will manage the accounts receivable efforts for a global portfolio of monthly customers, ensuring that all accounts are up to date and any issues are resolved promptly. You will act as a key liaison between the sales team and customers, facilitating clear communication regarding account status and addressing any concerns that may arise. Your responsibilities will include monitoring account activity, following up on outstanding payments, and collaborating with internal teams to resolve any discrepancies. You will also play a crucial role in enhancing customer satisfaction by ensuring that their needs are met and that they have a positive experience with our services. Your ability to analyze account data will help identify trends and areas for improvement, contributing to the overall success of the customer success team.

What we offer

At Samsara, you will be part of a pioneering company that is transforming physical operations through IoT technology. We offer a supportive work environment where you can make a significant impact on our customers' success. You will have the autonomy to drive initiatives and the support of a dedicated team. We believe in fostering a culture of collaboration and continuous improvement, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of connected operations and making a difference in industries that are vital to our global economy.