Customer Success Specialist • Entry-Level

Who you are

You are an enthusiastic individual who thrives in a fast-paced environment, eager to make an impact by helping customers navigate their home service needs. With a proven track record in both outbound and inbound sales efforts, you understand the importance of building customer trust and loyalty. Adaptability is one of your key strengths, allowing you to handle diverse customer inquiries effectively. You are passionate about providing exceptional service and are motivated by the success of both the customers and the professionals you support.

Desirable

Experience in recovery and expansion programs is a plus, as it aligns with our goal of enhancing customer satisfaction and driving departmental objectives. You are comfortable using various communication channels, including phone, chat, SMS, and email, to resolve customer requests efficiently.

What you'll do

As a Customer Success Specialist at Thumbtack, you will play a crucial role in our outbound sales and success efforts. Your primary responsibility will be to assist customers in resolving their service inquiries, ensuring they receive the guidance they need to care for their homes. You will engage with customers through multiple channels, addressing their needs and helping them understand the services available to them. Your ability to navigate customer challenges will be essential in building long-lasting relationships and fostering loyalty.

You will work closely with the Thumbtack Service & Support Team, contributing to our mission of providing a great experience for our users. By understanding customer profiles and requests, you will help professionals grow their businesses while ensuring homeowners receive the best possible service. Your role will involve actively listening to customer feedback and using it to improve our offerings continuously.

What we offer

At Thumbtack, we believe in the power of teamwork and collaboration. You will be part of a supportive environment where your contributions are valued, and your growth is encouraged. We offer competitive compensation and a flexible work environment that allows you to balance your professional and personal life. Join us in making a difference in the lives of homeowners and service professionals alike, and help us build a community that thrives on trust and quality service.