Program Manager • Mid-Level

Who you are

You have a strong background in customer-facing roles, ideally with experience in sales quality or program management. You understand the importance of data monitoring systems and compliance assessments in driving customer satisfaction and operational efficiency. Your ability to collaborate with leadership and cross-functional teams will be key to your success in this role. You are detail-oriented and have a knack for using business intelligence to identify areas for improvement in customer experience.

Desirable

Experience in the Internet of Things (IoT) sector or related industries would be a plus. Familiarity with data analysis tools and methodologies can enhance your effectiveness in this position. You are proactive in seeking solutions and have a track record of implementing successful programs that improve customer outcomes.

What you'll do

As a Sales Quality Program Manager II at Samsara, you will partner with leadership and various stakeholders to enhance the effectiveness of our sales quality programs. Your role will involve implementing data monitoring systems that assess compliance and drive improvements in customer experience. You will analyze data to identify trends and insights that can inform strategic decisions and operational enhancements. Collaborating closely with sales teams, you will support their efforts to achieve stronger outcomes for our customers.

You will also be responsible for developing and maintaining metrics that measure the success of sales quality initiatives. This includes creating reports and dashboards that provide visibility into performance and compliance levels. Your insights will help shape the direction of our sales strategies and ensure that we are meeting the needs of our customers effectively.

In addition, you will facilitate training sessions and workshops to educate teams on best practices in sales quality and compliance. Your ability to communicate effectively and foster collaboration will be essential as you work to align various departments towards common goals. You will play a critical role in driving a culture of continuous improvement within the organization.

What we offer

At Samsara, you will be part of a pioneering team that is transforming physical operations through innovative technology. We offer a supportive work environment where you can make a meaningful impact. Our culture encourages autonomy and collaboration, allowing you to thrive in your role. We are committed to your professional development and provide opportunities for growth within the company. Join us in shaping the future of connected operations and making a difference in industries that are vital to our global economy.