About Sauron
AI-driven cybersecurity for advanced threat protection
Key Highlights
- Headquartered in San Francisco, California
- Focus on AI-driven threat detection and response
- Serves enterprises, governments, and critical infrastructure
- Utilizes machine learning for real-time monitoring
Sauron Systems is a San Francisco-based cybersecurity company specializing in AI-driven threat detection and response. Their platform leverages machine learning for real-time monitoring and anomaly detection, serving clients in sectors such as finance, healthcare, and government. With a focus on pro...
🎁 Benefits
Employees enjoy competitive salaries, stock options, flexible remote work policies, and generous PTO. Sauron also offers a learning budget for profess...
🌟 Culture
Sauron fosters a culture of innovation and agility, prioritizing an engineering-first approach that encourages rapid problem-solving and collaboration...
Customer Success • Senior
Overview
Sauron is hiring a Senior Client Experience Advisor to foster relationships with high-net-worth clients and ensure exceptional service. This role requires strong communication skills and a background in luxury sales or customer success.
Job Description
Who you are
You possess exceptional communication and interpersonal skills, allowing you to engage effectively with both internal teams and high-net-worth clients while maintaining a professional and courteous demeanor. Your presence and interaction with clients exude warmth, sophistication, and confidence, reflecting your commitment to excellence. You have a meticulous eye for detail and a drive for maintaining the highest standards in every aspect of your work. In high-stress environments, you excel, making quick, informed decisions while remaining calm and composed.
You have a demonstrated ability to build relationships with ultra-high-net-worth individuals and a strong understanding of technology, enabling you to explain technical concepts in simple terms. Your excellent presentation and negotiation skills are complemented by 7-10 years of experience in luxury sales, customer success, or hospitality, making you a perfect fit for this role.
What you'll do
In this role, you will foster client relationships throughout the entire sales process, from initial contact and beyond. You will conduct on-site visits to potential clients' homes, building and maintaining long-term relationships. Staying informed about luxury market trends and competitor offerings will be crucial, as will gathering and sharing client feedback to inform product development and service improvements. You will work closely with the product, engineering, and customer success teams to ensure seamless client experiences, contributing to the overall success of Sauron.
What we offer
At Sauron, you will be part of a dynamic team that is at the forefront of innovation in residential security. We value your expertise and commitment to excellence, providing an environment where you can thrive and grow. Join us in our mission to protect families and homes with cutting-edge technology and exceptional service.
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