Customer Support • Entry-Level

Who you are

You are someone who thrives in a supportive role, eager to help individuals in crisis navigate complex systems. You possess excellent communication skills, allowing you to connect with clients and understand their unique situations. Your empathetic nature drives you to provide the best possible guidance to those in need, ensuring they feel supported throughout their journey. You are adaptable and quick to learn, becoming an expert in the intricacies of legal and benefits processes. You understand the importance of patience and clarity when dealing with clients who may be feeling overwhelmed or confused. You are committed to making a positive impact in the lives of others, and you take pride in being a reliable source of information and support.

What you'll do

In this role, you will be the first point of contact for clients seeking assistance with disability benefits or insurance compensation. You will spend your days communicating with clients over the phone, actively listening to their concerns and determining how Atticus can best assist them. Your role will involve advising clients on the next steps they should take, ensuring they feel informed and empowered throughout the process. You will become well-versed in the various factors that influence eligibility for benefits, allowing you to provide accurate and helpful information. As part of the Client Experience team, you will collaborate with colleagues to continuously improve the support provided to clients, sharing insights and feedback to enhance overall service quality. You will also participate in team meetings and training sessions to stay updated on best practices and new developments in the field. Your contributions will directly impact the lives of individuals seeking assistance, making your role both rewarding and essential.

What we offer

Atticus is committed to fostering a positive and inclusive work environment. As a fully remote company, we prioritize flexibility and work-life balance, allowing you to manage your schedule effectively. We believe in the importance of team culture and regularly organize retreats and offsite gatherings to strengthen connections among team members. You will have the opportunity to grow within the company as we expand, with potential for career advancement as we continue to help more individuals access the support they need. We value your contributions and are dedicated to providing the resources and support necessary for your success in this role.