Customer Support • Entry-Level

Who you are

You are someone who thrives on helping others and has a genuine desire to make a difference in people's lives. You possess excellent communication skills, allowing you to effectively engage with clients who are often in crisis and seeking guidance. You are empathetic and patient, understanding the complexities of the legal and benefits systems that many clients face. You are adaptable and quick to learn, becoming an expert in the processes that can help clients access the aid they need. You are comfortable working in a remote environment and are committed to contributing to a positive team culture.

What you'll do

As a Client Experience Associate at Atticus, you will be the first point of contact for clients seeking assistance with disability benefits and insurance compensation. Your primary responsibility will be to communicate with clients over the phone, understanding their unique situations and determining how Atticus can best assist them. You will guide clients through the next steps in the process, providing them with the information and support they need to navigate their challenges. You will also collaborate with your team to continuously improve the client experience and ensure that every individual receives the help they deserve.

What we offer

Atticus offers a fully remote work environment, allowing you the flexibility to manage your work-life balance effectively. We are committed to building a strong team culture, which includes regular retreats and offsite gatherings to foster connections among team members. You will have the opportunity to grow within a well-funded company that is making a significant impact in the lives of many Americans. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.