Customer Success • Entry-Level

Who you are

You are a motivated and eager individual ready to create impactful customer experiences and do the best work of your career. As a Customer Experience Associate, you will focus on Client Servicing and Customer Success, working to build customer champions. You thrive in a collaborative environment and are excited about the opportunity to bridge technology and insurance. You understand the importance of customer satisfaction and are dedicated to providing exceptional service. You are adaptable and willing to learn, eager to contribute to a team that values innovation and excellence.

What you'll do

In this role, you will engage with clients to understand their needs and ensure they have a positive experience with Shepherd's services. You will assist in resolving customer inquiries and issues, providing timely and effective solutions. You will collaborate with various teams to enhance customer satisfaction and contribute to the overall success of the company. Your role will involve building relationships with clients, gathering feedback, and identifying opportunities for improvement in customer service processes. You will also participate in training and professional development to enhance your skills and knowledge in customer experience.

What we offer

Shepherd provides a dynamic work environment with premium office spaces in San Francisco, NYC, or Dallas-Fort Worth. You will enjoy daily lunches and snacks, fostering a collaborative atmosphere. We prioritize professional development, offering access to premium coaching and leadership development opportunities. Our competitive 401(k) plan ensures you are supported in your financial future. Additionally, our dog-friendly office allows you to enjoy the company of furry friends while you work.