Customer Success • Mid-Level

Who you are

You have experience in managing customer relationships and understand the importance of securing recurring revenue. You are detail-oriented and can execute renewal transactions efficiently, ensuring customer satisfaction throughout the process. Your collaborative nature allows you to work closely with various teams, including Sales, Customer Success, Legal, and Finance, to achieve common goals.

You possess strong communication skills, enabling you to articulate renewal processes clearly to customers and internal stakeholders. You are proactive in identifying potential issues and resolving them before they escalate, ensuring a smooth renewal experience for customers. Your ability to analyze customer data helps you understand their needs and tailor your approach accordingly.

What you'll do

As a Renewal Specialist at Saviynt, you will be responsible for managing and executing renewal transactions for our global customer base. You will play a critical role in securing recurring revenue by ensuring that renewals are processed accurately and on time. Collaborating closely with Sales, Customer Success, Legal, and Finance teams, you will ensure that all aspects of the renewal process are handled efficiently.

You will monitor renewal timelines and proactively reach out to customers to facilitate the renewal process. Your role will involve analyzing customer accounts to identify opportunities for upselling or cross-selling additional services. You will also be responsible for maintaining accurate records of renewal transactions and customer interactions in our CRM system.

What we offer

At Saviynt, we provide a dynamic work environment where you can grow your career in identity and access governance solutions. We value collaboration and encourage you to bring your ideas to the table. You will have the opportunity to work with a talented team dedicated to enabling secure digital transformation for our customers. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company.