Customer Success • Mid-Level

Who you are

You have a strong background in customer success or account management, with experience in driving renewals and managing customer relationships. Your organizational skills are top-notch, allowing you to coordinate effectively with various teams such as Customer Success, Account Executives, and Legal. You thrive in a collaborative environment and are adept at handling customer-facing interactions while also managing backend processes like quote creation and contract processing.

You understand the importance of customer retention and are skilled at identifying opportunities to increase subscription revenue. Your ability to position multiyear contracts and navigate pricing discussions is key to your success in this role. You are proactive in migrating customers from legacy plans to new offerings, ensuring a smooth transition that maximizes value for both the customer and the company.

What you'll do

As a Renewals Specialist, you will project manage the renewal experience in close partnership with assigned Customer Success Managers and Account Executives. Your primary responsibility will be to ensure a seamless customer experience throughout the renewal process. You will work closely with cross-functional teams to retain and increase subscription revenue in existing customer accounts, positioning multiyear contracts and managing price increases effectively.

You will proactively identify opportunities for upselling and cross-selling, ensuring that customers are aware of the full range of services available to them. Your role will also involve migrating existing customers from legacy plans to new packaging and pricing, which requires a keen understanding of customer needs and the ability to communicate changes effectively.

What we offer

At CommerceHub, we provide a supportive and inclusive work environment where your contributions are valued. We encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work with a talented team dedicated to delivering exceptional e-commerce experiences for our customers. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company.