Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical account management, ideally with experience in cloud computing or enterprise solutions. Your ability to build relationships with clients and understand their technical needs sets you apart. You are skilled in ensuring customer satisfaction and driving product adoption, making you a trusted advisor to your clients.

You possess excellent communication skills, allowing you to convey complex technical concepts in a clear and concise manner. Your proactive approach to problem-solving enables you to address client concerns effectively and efficiently. You thrive in collaborative environments, working closely with cross-functional teams to deliver exceptional service.

What you'll do

In this role, you will be responsible for managing the technical relationship with Scaleway's largest enterprise clients. You will ensure that clients receive the highest level of service and support, acting as their primary technical contact. Your mission will involve understanding client requirements, providing technical guidance, and facilitating product adoption to maximize retention.

You will collaborate with internal teams to address client needs and drive the successful implementation of Scaleway's cloud and AI products. Your role will also include monitoring client satisfaction and identifying opportunities for improvement. By leveraging your technical expertise, you will help clients achieve their goals and reinforce Scaleway's position as a leading provider in the sovereign cloud market.

What we offer

Scaleway provides a dynamic work environment where you can grow your career while contributing to innovative cloud solutions. You will be part of a team that values sustainability and technical excellence, working towards a common goal of delivering exceptional service to clients. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.