Technical Support • Entry-Level

Who you are

You are a motivated individual eager to start your career in technical support. You possess strong problem-solving skills and have a keen interest in technology and customer service. You understand the importance of delivering a high-quality support experience and are committed to helping customers resolve their technical issues efficiently. You are comfortable working in a remote environment and can communicate effectively with customers to understand their needs and provide appropriate solutions.

Desirable

Experience in a technical support role or familiarity with cybersecurity concepts would be beneficial, but not required. A willingness to learn and adapt to new technologies is essential. You should be able to work collaboratively with team members and contribute to a positive team environment.

What you'll do

In this role, you will serve as the first line of technical support for SecurityScorecard's customers. You will be responsible for diagnosing and troubleshooting complex technical issues related to our cybersecurity rating technology. Your primary goal will be to ensure customer satisfaction by providing timely and effective solutions to their problems. You will work closely with other technical teams to escalate issues when necessary and follow up with customers to ensure their concerns are fully addressed. You will also document support interactions and contribute to the knowledge base to help improve the support process.

What we offer

SecurityScorecard offers a dynamic and engaging work environment where you can grow your skills and advance your career in technical support. You will have the opportunity to work with a talented team of professionals dedicated to helping organizations improve their cybersecurity posture. We provide comprehensive training and support to help you succeed in your role. Additionally, you will be part of a company recognized for its commitment to employee engagement and innovation in the cybersecurity space. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.