Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in database technologies or cloud-native applications. You possess excellent problem-solving skills and a customer-first mindset, ensuring that you can effectively address and resolve technical issues for clients. Your communication skills are top-notch, allowing you to convey complex technical information clearly and effectively to both technical and non-technical stakeholders. You thrive in a collaborative environment and are eager to contribute to a team that is passionate about delivering exceptional customer experiences.

What you'll do

As a Technical Support Engineer at Yugabyte, you will be responsible for providing high-quality support to customers using YugabyteDB. You will troubleshoot and resolve technical issues, ensuring that customers can effectively utilize the database for their cloud-native applications. You will work closely with engineering teams to escalate and resolve complex issues, contributing to product improvements based on customer feedback. Your role will involve creating and maintaining documentation to help customers navigate common challenges and enhance their experience with YugabyteDB.

What we offer

Yugabyte offers a dynamic work environment where you can grow your skills and advance your career in the tech industry. You will be part of a mission-driven company that is at the forefront of the database revolution, providing you with the opportunity to make a significant impact. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.