Head Of Product • Lead

Who you are

You have extensive experience in product management, particularly in the AI or technology sector, and a proven track record of leading product teams to success. Your leadership style fosters innovation and collaboration, enabling your team to thrive in a fast-paced environment. You are fluent in both Korean and English, allowing you to effectively communicate across regional and global teams. You understand the complexities of enterprise product development and have a strong grasp of market needs and customer expectations.

You possess a strategic mindset, capable of defining and executing a product vision that aligns with business goals. Your ability to analyze market trends and customer feedback informs your decision-making, ensuring that the products you oversee meet the highest standards of quality and performance. You are adept at managing cross-functional teams and have experience working with engineering, design, and marketing to bring products to market successfully.

What you'll do

As the Head of Product, you will own the product vision and roadmap for the AI Agent for Customer Service platform. Your responsibilities will include defining product strategy, prioritizing features, and ensuring successful execution of product initiatives. You will collaborate closely with engineering and design teams to develop innovative solutions that enhance customer experience and drive enterprise adoption.

You will lead product discovery efforts, conducting user research and competitive analysis to inform product decisions. Your role will also involve setting key performance indicators (KPIs) to measure product success and iterating on the product based on user feedback and market changes. You will represent the product in discussions with stakeholders, ensuring alignment with business objectives and customer needs.

In addition to product strategy, you will mentor and develop your team, fostering a culture of continuous improvement and innovation. You will work closely with the Chief Product Officer to align product goals with the overall company strategy, ensuring that the AI Agent platform remains at the forefront of the industry.

What we offer

At Sendbird, you will be part of a mission-driven company that is shaping the future of customer engagement through AI technology. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment that values creativity and innovation, allowing you to make a significant impact on the products you lead. Join us in our mission to build the AI workforce of tomorrow and elevate customer experiences across the globe.