Solutions Engineer • Senior

Who you are

You have a strong background in solutions engineering, ideally with experience in software development or technical consulting. You understand the challenges developers face and can translate complex technical concepts into actionable solutions for clients. Your communication skills are top-notch, allowing you to effectively engage with customers and understand their needs. You are passionate about helping others succeed and enjoy working in a collaborative environment. You thrive in a hybrid work model, balancing in-office collaboration with remote flexibility. You are adaptable and can manage multiple projects simultaneously while maintaining a focus on delivering value to customers.

Desirable

Experience with performance monitoring tools or error tracking solutions is a plus. Familiarity with software development processes and methodologies will help you relate to the developers you work with. A background in customer success or technical support can also enhance your ability to address client needs effectively.

What you'll do

As a Senior Solutions Engineer at Sentry, you will be responsible for guiding our largest customers through the integration of our monitoring tools into their applications. You will work closely with development teams to ensure they can effectively identify and resolve issues in their software. Your role will involve creating implementation plans tailored to each customer's unique objectives, demonstrating the business value of our solutions. You will develop best practices and educational content to help clients maximize their use of Sentry's tools. Additionally, you will collaborate with cross-functional teams to enhance product offerings based on customer feedback and needs.

What we offer

Sentry embraces a hybrid work model, allowing you to work in the office on designated days while also enjoying the flexibility of remote work. You will be part of a mission-driven company focused on improving software quality for developers everywhere. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to make software better for everyone.