About Sentry
Empowering developers to monitor and fix errors fast
Key Highlights
- Over 1 million developers and 70,000 organizations served
- Headquartered in San Francisco with a new office in Denver
- $216.5 million raised in Series D funding
- Global bug-tracking software market projected to reach $600 million by 2026
Sentry is a leading error tracking and application monitoring software provider, empowering over 1 million developers and 70,000 organizations, including Microsoft, Disney, and Slack. Headquartered in the Financial District of San Francisco, Sentry has raised $216.5 million in funding across multipl...
🎁 Benefits
Sentry offers competitive compensation with equity options, flexible PTO, a comprehensive 401k plan, and paid parental leave. Employees also enjoy a c...
🌟 Culture
Sentry fosters a culture focused on reliability and efficiency, helping developers enhance application health. The company emphasizes a remote-friendl...
Overview
Sentry is hiring a Senior Solutions Engineer to focus on post-sales technical partnership and customer success. You'll work closely with engineering leaders at major companies to enhance software monitoring tools. This role requires strong technical expertise and customer engagement skills.
Job Description
Who you are
You have a strong background in technical solutions and customer engagement, ideally with experience in software monitoring or related fields. Your ability to communicate complex technical concepts clearly to non-technical stakeholders sets you apart. You thrive in collaborative environments and enjoy building relationships with clients to ensure their success with the product.
You are proactive and resourceful, capable of defining and implementing post-sales engagement models that drive customer satisfaction and product adoption. Your experience working with engineering teams allows you to act as a trusted advisor, helping clients navigate complex implementations and integrations.
What you'll do
In this role, you will be the first dedicated technical resource in the Sydney region, focusing on building Sentry's presence and ensuring customer success. You will engage with high-impact clients, providing technical guidance and support to help them maximize the value of Sentry's performance and error monitoring tools. Your responsibilities will include defining the regional post-sales engagement model and collaborating with engineering leaders to drive product adoption.
You will work closely with clients to understand their needs and challenges, ensuring that Sentry's solutions are effectively integrated into their workflows. Your role will involve conducting technical workshops, providing training, and offering ongoing support to ensure long-term customer satisfaction. You will also gather feedback from clients to inform product development and enhancements.
What we offer
Sentry embraces a hybrid work model, allowing you to balance in-office collaboration with remote work flexibility. You will be part of a dynamic team that is passionate about helping developers write better software. The company offers competitive compensation and opportunities for professional growth within a rapidly expanding organization. Join us in our mission to improve software quality and accessibility for everyone.
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