Support Engineer • Senior

Who you are

You have a solid technical background and experience in customer support, particularly in a software environment. Your ability to engage with customers and solve complex problems is complemented by your coding skills, which allow you to understand and address technical issues effectively. You thrive in collaborative settings and enjoy working with developers to enhance their experience with Sentry's products.

You are comfortable navigating open-source channels like GitHub and Discord, where you can engage with users and provide support. Your communication skills enable you to articulate technical concepts clearly, ensuring that customers feel supported and informed. You are passionate about software development and are eager to help others improve their coding practices.

What you'll do

As a Senior Technical Support Engineer at Sentry, you will be responsible for assisting customers with their technical issues, guiding them toward optimal usage of our performance and error monitoring tools. You will engage with users through various channels, including our Customer Support Management System, to provide timely and effective solutions. Your role will involve collaborating with engineers and product managers to enhance the product based on user feedback and common issues encountered.

You will also contribute to the development of support documentation and resources that empower users to troubleshoot issues independently. Your insights will help shape the future of Sentry's offerings, ensuring that we continue to meet the needs of our customers. You will be part of a team that values collaboration and continuous improvement, working together to create a better software experience for developers.

What we offer

Sentry embraces a hybrid work model, allowing you to balance in-office collaboration with remote work. We provide a supportive environment where you can grow your skills and contribute to meaningful projects. Our team is dedicated to building tools that help developers write better software, and your role will be crucial in achieving this mission. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.