Technical Support • Senior

Who you are

You have a strong background in technical support, particularly for complex software products — your experience includes diagnosing issues and providing solutions for highly technical users, such as AI engineers and infrastructure architects. You are adept at collaborating with engineering and product teams to resolve bugs and advocate for customer needs, ensuring a seamless support experience. Your communication skills are top-notch, allowing you to write succinct and helpful responses that contribute to case deflection and continuous improvement. You take ownership of your work, always striving to do what’s best for both the customer and the company.

What you'll do

As a Senior Technical Support Engineer at LangChain, you will be the go-to escalation point for technical support inquiries, diagnosing issues across customer setups and LangChain products. You will work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs. Your role will involve partnering with Deployed Engineering to support critical enterprise customers, ensuring they have the resources and assistance they need to succeed. Additionally, you will build and refine internal tooling, diagnostics, and runbooks for complex issue triage, contributing to the overall efficiency of the support process.

What we offer

LangChain provides a competitive salary and equity stake that reflects your experience and the stage of the company. You will be part of a mission-driven team that is dedicated to making intelligent agents ubiquitous, with opportunities to grow and develop your skills in a fast-paced environment. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.