Support Engineer • Senior

Who you are

You have a strong technical background and experience in customer support, particularly in a software environment. Your ability to communicate effectively with developers and understand their challenges is key to your success in this role. You are passionate about helping customers and ensuring they have a great experience with Sentry's products. You thrive in collaborative environments and enjoy engaging with users through open-source channels like GitHub and Discord.

You possess a coding background that allows you to troubleshoot and guide customers effectively. Your problem-solving skills enable you to tackle complex issues and provide clear solutions. You understand the importance of performance and error monitoring tools in software development and are eager to contribute to Sentry's mission of improving software quality.

What you'll do

As a Senior Technical Support Engineer at Sentry, you will be responsible for engaging with our SaaS users to help solve their problems and guide them toward optimal usage of our tools. You will work closely with engineers and product managers to address customer inquiries and provide technical assistance. Your role will involve writing documentation and creating resources that enhance the customer experience. You will also participate in discussions on open-source platforms, contributing to the community and improving Sentry's offerings.

You will be expected to stay updated on product features and best practices, ensuring that you can provide accurate and helpful information to users. Your contributions will directly impact customer satisfaction and the overall success of Sentry's products. You will collaborate with cross-functional teams to identify areas for improvement and help shape the future of our support processes.

What we offer

Sentry embraces a hybrid work model, allowing you to work from home while also having in-office anchor days for meaningful collaboration. We believe in creating an inclusive environment where everyone can thrive. You will have the opportunity to work with a talented team dedicated to building innovative software monitoring tools. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.