Customer Operations • Mid-Level

Who you are

You have experience in customer-facing roles, ideally within the technology or data center industry — your ability to communicate effectively ensures that customer needs are understood and met. You thrive in environments where you can build trust and coordinate responses across teams, ensuring operational integrity and uptime are maintained. Your attention to detail and proactive approach help you manage customer expectations and deliver exceptional service.

You understand the importance of operational activities and maintenance events in a data center context — your background equips you to handle incidents and service delivery challenges with confidence. You are skilled at fostering relationships with customers, ensuring they feel valued and informed throughout their interactions with the operations team. Your ability to navigate complex situations and provide timely updates is key to your success in this role.

What you'll do

As the Operations Customer Liaison, you will be the primary point of contact between our data center operations teams and customers — your role is crucial in ensuring that communication is clear, timely, and accurate. You will coordinate cross-functional responses to customer inquiries and incidents, ensuring that all operational activities are communicated effectively. Your focus will be on building customer trust and satisfaction, which is essential as we aim for significant growth in our operations.

You will work closely with various teams to ensure that customer requirements are understood and met without compromising operational integrity — your ability to facilitate collaboration among teams will be vital. You will also be responsible for monitoring service delivery and addressing any issues that arise, ensuring that our customers receive the highest level of service possible.

What we offer

At Serverfarm, you will be part of a team that is at the forefront of digital infrastructure innovation — we are committed to revolutionizing how data centers operate. You will have the opportunity to grow your career in a rapidly expanding company, with access to cutting-edge technologies and practices. We value our employees and provide a supportive environment where you can develop your skills and take on new challenges. Join us in shaping the future of sustainable data centers and making a significant impact in the industry.