Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, demonstrating your ability to build strong relationships and ensure customer satisfaction. Your empathetic nature allows you to understand customer needs deeply, and you thrive in environments where you can help clients achieve their business goals. You are a strategic thinker who can develop success plans tailored to each customer's objectives, leveraging your product knowledge to provide valuable insights and support. You are comfortable working in a diverse team and are committed to fostering an inclusive workplace.

You possess excellent communication skills, enabling you to convey complex information clearly and effectively to clients and internal teams alike. You are proactive in identifying upsell opportunities and are skilled at managing a book of business to achieve retention revenue targets. Your experience in customer success or a related field equips you with the tools to navigate challenges and deliver exceptional service.

What you'll do

As a Customer Success Manager at SevenRooms, you will be responsible for managing your book of business, ensuring strong customer health and adoption of our products. You will work closely with clients throughout their entire lifecycle, from deployment to training and ongoing support. Your role is crucial in helping customers maximize the value they receive from our offerings, and you will develop success plans to align with their business objectives. You will collaborate with the account development teams to identify upsell opportunities and contribute to achieving gross and net retention revenue targets.

You will be part of a dynamic Customer Success team that values creative problem-solving and a customer-centric approach. Your ability to build relationships and understand customer needs will be key to your success in this role. You will report to the Manager of Customer Success and work closely with other team members to ensure a seamless experience for our clients. Your contributions will directly impact the long-term success of our customers and the overall mission of SevenRooms.

What we offer

At SevenRooms, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a passionate team that is dedicated to helping our customers succeed and making a meaningful impact in the hospitality industry. Join us in our mission to provide world-class experiences for our clients and help them achieve their business goals.