About SevenRooms
Transforming hospitality through guest experience technology
Key Highlights
- Over 11,000 operators including MGM, Wynn, and Marriott
- 80% of Las Vegas's major hotels and restaurants powered
- $71.5 million raised in Series B funding
- Headquartered in Rose Hill, New York
SevenRooms is a hospitality guest experience platform headquartered in Rose Hill, New York, that empowers over 11,000 operators, including major clients like MGM, Wynn, and Marriott. Founded in 2011, SevenRooms has raised $71.5 million in Series B funding and plays a crucial role in managing reserva...
π Benefits
Employees enjoy stock options, unlimited vacation, and a flexible remote work policy. Additional benefits include a 401(k) plan, comprehensive medical...
π Culture
SevenRooms fosters a culture focused on leveraging technology to enhance guest relationships and streamline operations. The company values data-driven...
Customer Success Manager β’ Mid-Level
SevenRooms β’ New York
Overview
SevenRooms is hiring an Enterprise Customer Success Manager to support the long-term success of enterprise customers in North America. You'll manage customer relationships and ensure adoption while identifying upsell opportunities. This role requires strong relationship-building skills and a customer-centric approach.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in enterprise environments. You excel at building strong relationships and ensuring customer satisfaction throughout their lifecycle. Your empathetic nature allows you to understand customer needs and provide tailored solutions that drive success. You are data-driven and can analyze customer health metrics to identify opportunities for improvement and growth. You thrive in a collaborative environment and enjoy working with diverse teams to achieve common goals. Your communication skills are top-notch, enabling you to convey complex information clearly and effectively to clients and internal stakeholders alike.
What you'll do
As an Enterprise Customer Success Manager, you will manage a portfolio of enterprise clients, ensuring they achieve their business objectives through effective use of SevenRooms' solutions. You will develop and implement success plans tailored to each client's needs, focusing on adoption and retention strategies. You will be responsible for monitoring customer health metrics and proactively addressing any issues that may arise. Additionally, you will identify upsell opportunities and collaborate with the account development teams to drive revenue growth. Your role will involve training clients on product features and best practices, ensuring they have a world-class experience with our services. You will also gather feedback from customers to inform product development and improve overall service delivery.
What we offer
At SevenRooms, we are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We offer competitive compensation packages and opportunities for professional growth within a dynamic and supportive team environment. You will have the chance to work with innovative technology and contribute to the success of our clients in the hospitality industry. Join us in our mission to transform the way restaurants and hospitality businesses operate, and help our clients achieve their goals through exceptional customer service.
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