Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, ideally with experience in enterprise SaaS environments. Your strong client management skills enable you to build lasting relationships with procurement leaders and supply chain executives, ensuring they derive maximum value from the platform. You possess analytical rigor, allowing you to assess customer needs and drive retention and expansion effectively.

You thrive in high-performance environments and are motivated by the impact of your work on the global physical economy. Your ability to communicate complex technical concepts in a clear and engaging manner helps you connect with diverse stakeholders. You are proactive in identifying opportunities for improvement and are committed to helping customers modernize their sourcing operations.

What you'll do

In this role, you will act as a strategic partner to Valdera's enterprise customers, guiding them through the adoption and scaling of the platform. You will be responsible for ensuring that customers realize measurable value from Valdera’s technology, driving retention and expansion through effective relationship management. Your hands-on approach will involve working closely with customers to understand their unique challenges and objectives, enabling you to tailor solutions that meet their needs.

You will collaborate with cross-functional teams to enhance the customer experience, providing feedback to product and engineering teams based on customer insights. Your role will also involve conducting regular check-ins with customers to monitor their progress and satisfaction, addressing any concerns promptly. By leveraging your expertise, you will help customers navigate the complexities of the chemical and raw material supply chain, ultimately contributing to their success and the growth of Valdera.

What we offer

Valdera offers a dynamic work environment where you can make a significant impact on the success of innovative manufacturers. You will be part of a fast-growing team backed by top-tier investors, providing you with opportunities for professional growth and development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

Join us in transforming how companies source materials and build resilient supply chains at scale. We are committed to fostering a culture of collaboration and excellence, where your contributions will directly influence the future of sourcing technology.