Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within the sports or technology sectors. Your ability to develop strong relationships with clients is paramount — you understand the importance of being a trusted partner and advocate for your customers. You are results-driven, with a focus on achieving renewal targets and maximizing customer satisfaction. Your communication skills are exceptional, allowing you to effectively demonstrate products and educate users on their benefits. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to ensure customer needs are met. You are adaptable and can navigate the challenges that come with managing multiple accounts across diverse markets.

Desirable

Experience in the sports industry or with sports technology products is a plus. Familiarity with customer relationship management tools and data analytics can enhance your effectiveness in this role. A background in sales or marketing can also be beneficial, as it provides a broader understanding of customer engagement strategies.

What you'll do

As a Customer Success Manager at Hudl, you will be responsible for retaining and expanding our Mid Market Football customer base across the APAC region. You will develop strong relationships with customers, ensuring they receive maximum value from their subscriptions. This involves regular check-ins, product demonstrations, and educational sessions to help users fully leverage our offerings. You will work towards achieving monthly, quarterly, and yearly renewal targets, running meetings to discuss progress and address any concerns. Your role will also include gathering customer feedback to inform product development and improve user experience. You will collaborate with sales and support teams to ensure a seamless customer journey, from onboarding to ongoing support. Your efforts will directly contribute to the overall success of Hudl's mission to support teams in achieving their goals.

What we offer

Hudl provides a supportive and inclusive work environment where you can thrive. We believe in empowering our employees to take ownership of their work while fostering a culture of collaboration and continuous learning. You will have the opportunity to work with a talented team dedicated to making a positive impact in the sports industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to help teams see their game differently and make a lasting impact in the world of sports.