About Shift4
The complete payment solution for every business
Key Highlights
- Processes $260 billion in transactions annually
- Hundreds of thousands of customers globally
- Public company since 2020 with strong growth
- Headquartered in Center Valley, PA with 1001+ employees
Shift4, headquartered in Center Valley, PA, is a leading fintech company specializing in integrated payment processing. Since its IPO in 2020, Shift4 has powered over $260 billion in transactions annually for hundreds of thousands of customers, including professional sports teams like the Minnesota ...
🎁 Benefits
Shift4 offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
🌟 Culture
Shift4 fosters a results-driven culture focused on innovation in payment solutions, emphasizing security and reliability while encouraging collaborati...
Overview
Shift4 is hiring an Onboarding Operations Associate to manage the onboarding process for new merchants and partners. You'll collaborate with internal teams to ensure a smooth transition and maintain positive client relationships. This role is ideal for candidates eager to learn and focused on customer service.
Job Description
Who you are
You are an eager learner with a strong customer-service focus, ready to take on the challenge of managing the onboarding process for new merchants and partners. Your excellent communication skills enable you to establish and maintain positive relationships with clients, ensuring their needs are met throughout the onboarding journey. You thrive in collaborative environments, working cross-functionally with various internal teams to facilitate a seamless onboarding experience.
You understand the importance of accurate data entry and timely handling of onboarding inquiries, and you are committed to maintaining service-level expectations. Your proactive approach allows you to identify process gaps and suggest improvements, contributing to the overall efficiency of the onboarding operations.
What you'll do
In this role, you will manage the end-to-end onboarding process for small and medium-sized enterprises (SMEs) joining Shift4’s ecosystem. You will serve as the primary point of contact for onboarding-related inquiries, ensuring that clients receive the support they need during their transition. Your responsibilities will include gathering required documentation, handling post-onboarding change requests, and collaborating with internal teams such as Sales and Customer Support to ensure a smooth onboarding experience.
You will be responsible for maintaining accurate records in the onboarding system and efficiently managing cases to meet service-level expectations. Your ability to communicate effectively with clients will be crucial in establishing trust and ensuring their satisfaction with the onboarding process. As you identify areas for improvement, you will escalate recommendations to enhance the onboarding experience for future clients.
What we offer
Shift4 offers a competitive salary starting from 1575 EUR (gross), depending on your experience. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of our clients and the company. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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