About Shift4
The complete payment solution for every business
Key Highlights
- Processes $260 billion in transactions annually
- Hundreds of thousands of customers globally
- Public company since 2020 with strong growth
- Headquartered in Center Valley, PA with 1001+ employees
Shift4, headquartered in Center Valley, PA, is a leading fintech company specializing in integrated payment processing. Since its IPO in 2020, Shift4 has powered over $260 billion in transactions annually for hundreds of thousands of customers, including professional sports teams like the Minnesota ...
π Benefits
Shift4 offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
π Culture
Shift4 fosters a results-driven culture focused on innovation in payment solutions, emphasizing security and reliability while encouraging collaborati...
Overview
Shift4 is hiring an Onboarding Operations Associate to manage the onboarding process for new merchants and partners. You'll collaborate with internal teams to ensure a smooth transition and maintain positive client relationships. This role is ideal for candidates with a strong customer-service focus.
Job Description
Who you are
You are eager to learn and possess a strong customer-service focus. You excel in building positive relationships with clients and have excellent communication skills. Your ability to manage inquiries and collaborate with various teams makes you a valuable asset in the onboarding process. You are detail-oriented and capable of handling data entry tasks accurately and efficiently. You thrive in a role that requires you to be the primary point of contact for onboarding-related inquiries and issues. You are proactive in identifying process gaps and suggesting improvements to enhance the onboarding experience for new merchants and partners.
What you'll do
In this role, you will manage the end-to-end onboarding process for new merchants and partners, ensuring a seamless integration into Shift4βs ecosystem. You will handle post-onboarding change requests and maintain service-level expectations while efficiently managing cases. Your responsibilities will include collaborating with clients to gather necessary documentation and information, as well as ensuring accurate and timely data entry into the onboarding system. You will work cross-functionally with Sales, Customer Support, Product Development, and other internal teams to facilitate a smooth onboarding experience. Your role will also involve establishing and maintaining positive relationships with clients, serving as their primary contact for onboarding inquiries and issues. You will identify areas for improvement in the onboarding process and escalate recommendations appropriately to enhance overall efficiency.
What we offer
Shift4 provides a dynamic work environment where you can grow your skills and contribute to a leading company in commerce-enabling technology. You will be part of a team that values collaboration and innovation, with opportunities to engage in exciting company events and initiatives. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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