Client Operations Manager • Lead

Who you are

You have a strong background in operations management, ideally with experience in client-facing roles where you've demonstrated the ability to drive operational excellence and improve client satisfaction. You understand that operational efficiency is key to revenue growth, not just cost reduction, and you are passionate about building high-performing teams. Your leadership style emphasizes team development, and you thrive in environments where you can mentor and grow your team members into exceptional performers. You are comfortable collaborating with cross-functional teams, including Client Success, Implementation, and Engineering, to ensure that client needs are met effectively. You value diversity and inclusion in the workplace and are committed to creating an environment where all team members feel valued and supported.

What you'll do

As the Client Operations Manager at January, you will be responsible for building operations that serve as a competitive advantage for the company. This role is not about managing tickets; instead, you will focus on transforming how enterprise clients handle collections and creating operational dependencies that enhance our market position. You will lead a team of client operations associates, ensuring they are equipped to handle the day-to-day technical needs of our enterprise clients. Your hands-on leadership will involve implementing rigorous quality standards and building advanced technical capabilities within your team. You will work closely with other departments to align operational strategies with overall business goals, ensuring that operational excellence translates into improved client outcomes and revenue growth. Your role will also involve setting industry benchmarks for client service, fostering a culture of continuous improvement, and driving initiatives that enhance client satisfaction and loyalty.

What we offer

At January, we offer a collaborative and inclusive work environment where you can make a significant impact. We believe in empowering our employees and providing them with the resources they need to succeed. You will have the opportunity to work with a talented team dedicated to rebuilding consumer finance and making credit fair and accessible. We encourage individuals from all backgrounds to apply and are committed to diversity and inclusion in the workplace.