About Shopmonkey
Streamlined management for auto repair shops
Key Highlights
- Trusted by over 4,000 auto repair shops
- $110 million raised in Series B funding
- Headquartered in Morgan Hill, CA
- Expanding services to bicycle, motorcycle, and marine shops
Shopmonkey is a cloud-based auto shop management software headquartered in Morgan Hill, CA, trusted by over 4,000 auto repair shops. The company has raised $110 million in Series B funding to enhance its platform, which consolidates appointment scheduling, inventory, and finances into a single solut...
π Benefits
Shopmonkey offers fully remote work options, a $1,000 stipend for home office setup, and monthly reimbursements for phone and internet. Employees enjo...
π Culture
Shopmonkey's culture is centered around simplifying the traditionally chaotic automotive repair industry through technology. The company values innova...
Implementation Manager β’ Mid-Level
Shopmonkey β’ Armenia - Remote
Skills & Technologies
Overview
Shopmonkey is hiring an Implementation Manager to lead customer implementation processes and deliver exceptional service. You'll coordinate with internal teams and ensure customer satisfaction in the automotive industry. This role requires 2+ years of relevant experience.
Job Description
Who you are
You have at least 2+ years of relevant experience in customer-facing roles, preferably within the automotive industry. Your communication style is clear, professional, and friendly, allowing you to effectively engage with customers and internal teams alike. You enjoy creative problem solving and thrive on taking on new challenges, adapting quickly to changing priorities and evolving customer needs.
Your project management skills are exceptional, and you have a proven ability to multi-task effectively in a fast-paced environment. As a self-directed learner, you are highly motivated to succeed and appreciate the nuances of a SaaS business model. A true appreciation for cars and familiarity with the automotive industry will help you connect with customers and understand their needs better.
What you'll do
In this role, you will serve as the main point of contact during a customerβs implementation process, ensuring that they receive top-tier customer service and support across all product areas. You will assist in training customers to ensure a successful beginning to their journey with Shopmonkey, coordinating deliverables with various internal departments to facilitate smooth transitions.
Your responsibilities will include communicating thoughtful, customized solutions that help customers move forward and grow their business. You will learn all about the Shopmonkey product suite and the automotive industry, using this knowledge to enhance customer interactions and drive satisfaction.
What we offer
At Shopmonkey, we are committed to revolutionizing the automotive industry with our best-in-class implementation team. You will have the opportunity to work remotely while collaborating with a dynamic and collaborative startup environment. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
Join us in delivering exceptional care and attention to our customers, and help us shape the future of automotive service. We offer a supportive culture that fosters growth and development, ensuring that you have the tools and resources needed to succeed in your role.
Interested in this role?
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