About Invoca
Transforming conversations into actionable insights
Key Highlights
- Founded in 2008, headquartered in Santa Barbara, CA
- $199.8 million raised in funding, recognized as a Unicorn
- Serves leading brands in automotive, healthcare, and financial services
- 20 days PTO plus additional leave options for employees
Invoca is an AI-powered conversation intelligence platform headquartered in Santa Barbara, CA, that helps revenue teams optimize digital interactions and drive conversions. Founded in 2008, Invoca has raised $199.8 million in funding from investors like Silver Lake Waterman and Kingfisher Investment...
🎁 Benefits
Invoca offers 20 days of paid time off, 15 paid holidays, and 10 days of compassionate leave. Employees also benefit from a wellness subsidy for fitne...
🌟 Culture
Invoca fosters a culture focused on leveraging AI to enhance customer interactions and drive business results. The company prioritizes innovation and ...
Implementation Manager • Mid-Level
Skills & Technologies
Overview
Invoca is hiring an Implementation Manager to lead the deployment of their Call Tracking and Analytics solution. You'll manage projects across customer segments, ensuring seamless onboarding and product adoption. This role requires strong project management and communication skills.
Job Description
Who you are
You have a strong background in project management, with experience guiding customers through technical implementations — your ability to balance multiple engagements while ensuring a seamless onboarding experience is key to your success. You possess product expertise that allows you to optimize onboarding processes and develop best practices that drive product adoption and long-term success. Your communication skills enable you to effectively collaborate cross-functionally, supporting customers in achieving their goals with Invoca.
You are a strategic thinker and problem solver, capable of navigating complex customer needs and delivering exceptional business value. Your experience in managing projects across various customer segments equips you with the insights necessary to enhance the customer journey. You thrive in a fast-paced environment and are committed to continuous improvement, always looking for ways to optimize processes and enhance customer satisfaction.
What you'll do
As an Implementation Manager at Invoca, you will lead the successful deployment of our industry-leading Call Tracking and Analytics solution across a diverse portfolio of customers. You will report to the Senior Manager of Implementation and be responsible for managing projects that span four customer segments. Your role will involve ensuring a seamless onboarding experience that drives product adoption and long-term success for our clients. You will work closely with teams in the US and the UK, optimizing onboarding processes and developing best practices that enhance customer satisfaction.
You will play a critical role in guiding customers through technical implementations, leveraging your project management skills to balance multiple engagements effectively. Your ability to communicate clearly and collaborate with cross-functional teams will be essential in supporting customers in achieving their goals with Invoca. You will contribute to the overall success of the implementation team by developing strategies that enhance the customer journey and drive product adoption.
What we offer
Invoca offers a competitive salary range of $77,000 to $95,000, plus an annual bonus. We are committed to building a diverse and inclusive workplace, where every employee feels valued and empowered to contribute to our mission. Join us in shaping the future of revenue execution through innovative technology and exceptional customer experiences.
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