About Shopmonkey
Streamlined management for auto repair shops
Key Highlights
- Trusted by over 4,000 auto repair shops
- $110 million raised in Series B funding
- Headquartered in Morgan Hill, CA
- Expanding services to bicycle, motorcycle, and marine shops
Shopmonkey is a cloud-based auto shop management software headquartered in Morgan Hill, CA, trusted by over 4,000 auto repair shops. The company has raised $110 million in Series B funding to enhance its platform, which consolidates appointment scheduling, inventory, and finances into a single solut...
π Benefits
Shopmonkey offers fully remote work options, a $1,000 stipend for home office setup, and monthly reimbursements for phone and internet. Employees enjo...
π Culture
Shopmonkey's culture is centered around simplifying the traditionally chaotic automotive repair industry through technology. The company values innova...
Implementation Manager β’ Mid-Level
Shopmonkey β’ Florida - Remote
Skills & Technologies
Overview
Shopmonkey is hiring an Implementation Manager to lead customer onboarding and support in the automotive industry. You'll utilize your project management skills and customer service expertise to ensure a smooth implementation process. This role requires 2+ years of relevant experience.
Job Description
Who you are
You have at least 2+ years of relevant experience, preferably in the automotive industry, and possess a clear, professional, friendly, and informative communication style. You enjoy creative problem solving and thrive on taking on new challenges, demonstrating exceptional project management skills with a proven ability to multi-task. As a self-directed learner, you are highly motivated to succeed and adapt quickly to changing priorities and evolving customer needs. You have a true appreciation for cars and are familiar with SaaS business models and tools.
What you'll do
As the main point of contact during a customerβs implementation process, you will deliver top-tier customer service and support across all product areas. You will assist in training customers to ensure a successful beginning of their journey with Shopmonkey. Coordinating deliverables with various internal departments will be a key part of your role, as will communicating thoughtful, customized solutions that help customers move forward and grow their business. You will learn all about the Shopmonkey product suite and the automotive industry to provide the best possible support.
What we offer
In the United States, the salary range for this position is typically between $60,000 to $70,000, plus bonuses and equity. You will be part of a best-in-class implementation team that is revolutionizing the automotive industry with five-star customer service. Join us in making a significant impact in the lives of our customers and the automotive sector.
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