Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with experience in managing relationships with SMB and Commercial clients. Your ability to understand client needs and provide strategic guidance is key to ensuring their success and satisfaction. You excel in communication and problem-solving, which are essential for driving customer retention and growth. You are proactive in engaging with clients and can effectively manage escalations and issue resolution. Your expertise in customer success strategies allows you to serve as a trusted advisor to clients, helping them navigate challenges and achieve their business objectives.

Desirable

Experience in a technology-driven environment is a plus, as it allows you to better understand the needs of clients using AI-powered platforms. Familiarity with tools and methodologies that enhance customer engagement and satisfaction will set you apart. You are adaptable and can thrive in a fast-paced environment, always looking for ways to improve processes and client interactions.

What you'll do

In this role, you will be responsible for developing and maintaining strong relationships with key clients. You will proactively engage with clients to understand their business objectives and challenges, acting as their primary point of contact for escalations and issue resolution. Your role will involve providing strategic guidance to clients, ensuring they are leveraging the platform effectively to meet their goals. You will collaborate with internal teams to address client needs and enhance the overall customer experience. Regular check-ins and feedback sessions with clients will be part of your routine, allowing you to stay informed about their evolving needs and satisfaction levels. You will also contribute to the development of customer success strategies that drive retention and growth, ensuring that clients see the value in their partnership with Simpplr.

What we offer

Simpplr offers a dynamic work environment where you can make a significant impact on client success. You will have the opportunity to work closely with a diverse range of clients, helping them transform their employee experience through our innovative platform. We value collaboration and encourage you to share your insights and ideas to enhance our customer success initiatives. Our office in Gurugram provides a supportive atmosphere where you can thrive and grow in your career. We believe in investing in our employees and offer opportunities for professional development and advancement within the company.