Support Engineer • Senior

Who you are

You have a strong technical background with experience in cloud support, particularly in the US Public Sector. Your expertise spans various operating systems, database technologies, and networking, enabling you to solve a wide variety of issues effectively. You are passionate about customer success and enjoy building partnerships by listening and learning from clients. Your problem-solving skills are complemented by a commitment to integrity and accountability, aligning with Snowflake's core values.

You thrive in a collaborative environment and are eager to contribute to a team of subject matter experts. Your experience with data integration and connectors allows you to provide high-quality resolutions that help customers achieve their goals. You understand the importance of delivering impactful support and are motivated by the opportunity to make a difference in the lives of your clients.

Desirable

Experience with big data technologies is a plus, as it enhances your ability to support customers in leveraging data for business insights. Familiarity with export-controlled technologies and sensitive government data is beneficial, given the nature of the role.

What you'll do

As a Senior Cloud Support Engineer at Snowflake, you will be responsible for providing high-quality technical support to our customers in the US Public Sector. You will utilize your expertise in various operating systems and database technologies to troubleshoot and resolve complex issues. Your role will involve collaborating with customers to understand their needs and deliver tailored solutions that drive their success.

You will work closely with cross-functional teams to ensure that customer feedback is incorporated into our support processes. Your ability to communicate technical concepts clearly will be essential as you guide customers through troubleshooting steps and provide insights into best practices. You will also contribute to the development of support documentation and resources that empower customers to maximize their use of Snowflake's platform.

In this role, you will have the opportunity to mentor junior support engineers, sharing your knowledge and expertise to help them grow in their careers. You will play a key role in fostering a culture of collaboration and continuous improvement within the support team, ensuring that we consistently deliver exceptional service to our customers.

What we offer

At Snowflake, we are committed to creating a supportive and inclusive work environment. We offer competitive compensation and benefits packages, along with opportunities for professional development and growth. You will be part of a dynamic team that values innovation and collaboration, where your contributions will have a direct impact on our customers' success. Join us in building a future where data empowers organizations to achieve their full potential.