Customer Operations • Mid-Level

Who you are

You are a motivated professional with a strong background in customer onboarding and technical support. You understand the importance of building responsible and secure code, and you are passionate about helping organizations improve their software quality. You thrive in collaborative environments and enjoy working with diverse teams to solve complex problems.

You have experience in engaging with customers to understand their needs and guide them through the onboarding process. You are skilled at communicating technical concepts clearly and effectively, ensuring that customers feel supported and empowered to use the product successfully. You are adaptable and can navigate challenges with a positive attitude, always looking for ways to enhance the customer experience.

What you'll do

In this role, you will be responsible for guiding customers through the onboarding process, ensuring they understand how to use SonarSource's solutions effectively. You will work closely with engineering and product teams to address customer feedback and improve the onboarding experience. Your role will involve creating documentation and resources that help customers navigate the product and maximize its value.

You will also collaborate with cross-functional teams to identify areas for improvement in the onboarding process and contribute to the development of best practices. Your insights will help shape the future of customer engagement at SonarSource, ensuring that customers receive the highest level of support and guidance.

What we offer

At SonarSource, you will be part of a dynamic culture that values collaboration and innovation. You will have the opportunity to work on a product that you can be proud of, contributing to the mission of delivering Clean Code solutions. We believe in empowering our team members and providing them with the resources they need to succeed. Join us in making a meaningful impact in the software development community.