Technical Account Manager

Who you are

You have a strong background in technical account management or customer success, ideally within the software development or DevOps space. Your ability to communicate complex technical concepts clearly and effectively is one of your key strengths, allowing you to build strong relationships with clients and stakeholders. You are passionate about helping customers succeed and are driven by a desire to improve their experience with technology. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional service. You are proactive in identifying customer needs and are skilled at providing tailored solutions that enhance their use of Sonar's products.

What you'll do

As a Technical Account Manager at SonarSource, you will be the primary point of contact for our clients, ensuring they receive the highest level of service and support. You will work closely with customers to understand their unique challenges and provide expert guidance on how to leverage Sonar's solutions effectively. Your role will involve conducting regular check-ins, providing training sessions, and offering best practices to help clients optimize their code quality and security processes. You will also collaborate with internal teams to relay customer feedback and contribute to product improvements, ensuring that our offerings continue to meet the evolving needs of our users.

What we offer

At SonarSource, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career. Our commitment to open source and community engagement means you will have the opportunity to work on impactful projects that make a difference for developers worldwide. We believe in fostering a culture of accountability and positivity, where every team member is encouraged to contribute their ideas and insights.