It Support • Senior

Who you are

You have extensive experience in IT support, ideally with a focus on providing technical assistance to a large user base. Your strong problem-solving skills enable you to troubleshoot and resolve issues efficiently, ensuring that end users can rely on technology to perform their roles effectively. You are comfortable leading projects and defining standards that enhance IT service delivery. Your ability to guide the strategic direction of IT services is complemented by your hands-on technical expertise, allowing you to bridge the gap between technical and operational needs.

You thrive in environments where you can make a measurable impact on departmental operations and outcomes. Your experience includes managing escalations and serving as the primary point of contact for complex technical issues. You understand the importance of communication and collaboration in a team setting, and you are adept at working with cross-functional teams to implement solutions that benefit the organization as a whole.

What you'll do

In this role, you will be responsible for supporting and guiding over 5,000 end users within the organization. You will act as the first point of contact for technical support, addressing inquiries and resolving issues promptly. Your responsibilities will include leading projects that aim to improve IT service delivery and defining standards that enhance operational efficiency. You will also be involved in driving innovation across IT services, ensuring that the technology used by the organization is effective and up-to-date.

You will own processes related to IT support, ensuring that they are followed and continuously improved. Your role will require you to collaborate with various teams to identify areas for improvement and implement solutions that enhance user experience. You will also be responsible for training and mentoring junior team members, sharing your knowledge and expertise to help them grow in their roles.

What we offer

At Sophos, you will be part of a dynamic team that is dedicated to providing top-notch IT support to our users. We offer a competitive salary and benefits package, along with opportunities for professional development and growth within the organization. You will have the chance to work with cutting-edge technology and contribute to the success of a leading cybersecurity company. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.