About SpaceX
Revolutionizing space travel for humanity's future
Key Highlights
- Founded in 2002 by Elon Musk
- Headquartered in Hawthorne, California
- Developed Falcon 9 and Falcon Heavy rockets
- Raised over $7 billion with a valuation of $137 billion
SpaceX, founded in 2002 by Elon Musk, is a leading aerospace manufacturer and space transportation company headquartered in Hawthorne, California. The company has developed the Falcon 9 and Falcon Heavy rockets, as well as the Dragon spacecraft, which delivers cargo to the International Space Statio...
🎁 Benefits
Employees at SpaceX enjoy competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. The company also supports pro...
🌟 Culture
SpaceX fosters a culture of innovation and engineering excellence, encouraging employees to tackle ambitious projects and push the boundaries of space...
Overview
SpaceX is hiring a Senior Manager for Customer Success in Bastrop, TX, to oversee the post-purchase experience of Starlink customers. You'll lead a team focused on optimizing operations and enhancing customer satisfaction.
Job Description
Who you are
You have a strong background in customer experience management, ideally with 5+ years of experience in a similar role. You are technically inclined and possess a keen understanding of process engineering, which allows you to create order out of chaos. You thrive in managing diverse stakeholders and have a proven track record of optimizing operations to enhance customer satisfaction. You are passionate about advocating for the customer experience across the company and are skilled at analyzing complex problems to drive optimal solutions.
Desirable
Experience in the technology or aerospace industry is a plus, as is familiarity with customer journey mapping and operational data analysis. You are comfortable leveraging data and customer feedback to identify trends and opportunities for improvement. A background in team management and development is essential, as you will be responsible for guiding the career progression of your team members.
What you'll do
In this role, you will manage a team of operations engineers dedicated to improving the customer experience for Starlink users. You will lead initiatives aimed at identifying and eliminating defects in the customer journey, focusing on areas such as billing, shipping, account management, and troubleshooting. Your responsibilities will include conducting strategic planning, aligning resources to priorities, and advocating for customer needs across various departments. You will analyze operational data and customer anecdotes to identify trends that can inform engineering roadmaps and executive decisions. Your leadership will be crucial in fostering a culture of continuous improvement within your team, ensuring that customer satisfaction remains a top priority.
What we offer
At SpaceX, you will be part of a mission-driven organization focused on making space exploration a reality. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions directly impact the customer experience and the company's success. Join us in our mission to enable human life on Mars and be part of a team that is pushing the boundaries of technology and innovation.
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