Customer Operations • Mid-Level

Who you are

You have experience in customer-facing roles, ideally within operations or aftersales environments, where you've developed strong interpersonal skills and a knack for problem-solving. You understand the importance of customer satisfaction and are committed to providing exceptional service at every touchpoint. You thrive in a dynamic environment and can manage multiple tasks efficiently, ensuring that all operations run smoothly. Your ability to communicate effectively with customers and team members alike makes you a valuable asset in maintaining positive relationships.

What you'll do

As the Aftersales Experience Specialist at Splend, you will be the primary point of contact for customers after they have been onboarded. Your responsibilities will include handling vehicle exchanges and returns, managing fleet operations, and responding to customer inquiries. You will work closely with various teams to ensure that all day-to-day hub operations related to customer management are executed flawlessly. Your goal will be to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints. You will also play a crucial role in gathering customer feedback to help improve our services and contribute to the overall mission of transitioning to green mobility.

What we offer

At Splend, we are committed to changing the way people own and operate vehicles, and we offer a collaborative work environment where your contributions will make a real impact. You will have the opportunity to work with a team that is passionate about sustainability and innovation in the transportation sector. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in our mission to lead the way in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.