Team Lead Digital Workplace • Lead

Who you are

You have proven experience leading IT teams in Support, Digital Workplace, or IT Operations — you've successfully managed teams that provide essential technical resources to employees, ensuring they have the tools they need to work effectively. Your extensive background in IT support means you understand the nuances of providing first-level support and can guide your teams through complex issues.

You thrive in collaborative environments and know how to foster strong teamwork — your hands-on approach ensures that priorities are clear and that your teams work together seamlessly. You are adept at managing multiple tasks and can handle end-to-end ticket resolution, ensuring that all requests are addressed promptly and effectively.

Your leadership style is inclusive and empowering — you believe in celebrating diversity and creating a culture where every team member feels valued and heard. You are committed to continuous improvement and are always looking for ways to enhance team performance and service delivery.

Desirable

Experience with digital workplace technologies and tools is a plus — you are familiar with the latest trends in IT support and can implement new systems that enhance productivity. A background in managing remote teams would also be beneficial, as you understand the challenges and opportunities that come with a distributed workforce.

What you'll do

As the Team Lead for Digital Workplace Operations, you will guide two small teams, ensuring that they provide reliable first-level support across the organization. You will be responsible for setting clear priorities and fostering collaboration among team members, making sure that all tickets are handled efficiently and effectively.

You will oversee the implementation of new systems and manage hardware resources, ensuring that all employees have the technical tools they need to succeed in their roles. Your hands-on approach will allow you to stay engaged with your teams, providing support and guidance as needed.

In this role, you will also be responsible for monitoring team performance and identifying areas for improvement — you will analyze support metrics and use this data to drive enhancements in service delivery. Your ability to communicate effectively with stakeholders will be crucial as you advocate for the needs of your teams and the organization.

What we offer

At Statista, we value our employees and offer a range of benefits to support their well-being and professional growth. You will have access to career and training opportunities, allowing you to develop your skills and advance your career within the company. We also provide subsidized urban mobility options and access to fitness and wellness programs to promote a healthy work-life balance.

Our modern offices in Hamburg are designed to foster collaboration and creativity, and we regularly host social events to build team spirit and camaraderie. We believe in supporting mental health and provide resources to help our employees thrive both personally and professionally. Join us at Statista and be part of a diverse and inclusive team that values your unique story and contributions.